Help Desk

Help Desk

Planaxis offers a range of services and solutions for the implementation and optimization of IT Support Centers (Help Desk):

  • Establishment and evolution of IT support centers

  • IT services based on user and customer expectations, based on ITIL (Information Technology Infrastructure Library) processes

  • Pinpointing of the most effective way to use human resources and the technology necessary to deliver expected services.

  • Align IT services with business needs

  • Improve the quality of IT services


What is ITIL (Information Technology Infrastructure Library):

ITIL is a transition from a technology-driven culture to a culture focused on business needs and IT services. The ITIL best practices can help you improve your productivity and user satisfaction through better control of IT efforts.


You wish to:

  • Optimize your service center?

  • Improve resource productivity?

  • Increase user satisfaction?

  • Standardize your workstations?

  • Optimize office support?

  • Decrease operating costs?

  • Control the workload of resources?

  • Support the hiring of skilled resources?

  • Implement a service center based on ITIL?

  • Decrease the surplus in temporary work?

  • Improve knowledge sharing for your group?

  • Improve the implementation of procedures?


Our Support Center specialists can help you:

  • Ensure the coordination and follow-up of activities relating to user services and telephony.

  • Ensure operational links between suppliers and technology partners, users and other sectors of Information Technology Services.

  • Follow-up of problems and user satisfaction.

  • Development of indicators of user service satisfaction

  • Functional and technical coaching for team members

  • Planning of activities and follow-up

  • Management of relationships with service providers/consultants

  • Ensure user satisfaction by identifying deficiencies and proposing remedial actions

  • Ensure that the link with other groups is present in order to maximize the quality of user services

  • Configuration of measurement tools to assess the quality of services offered to users

  • Identify the needs, tools, technologies, methods to improve user services


60 St-Jacques St.
7th Floor
Montreal (Quebec) H2Y 1L5

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Tel.: +1 (514) 878-2295
Fax: +1 (844) 476-0324


RCS PARIS 798 465 209 | TVA FR 39 798 465 209

15 rue de Caumartin
75009 Paris FRANCE

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Tél.: +33 (0)1 82 88 31 08
Fax: +33 (0)1 82 88 31 09


PLANAXIS | GROUPAXIS is an international enterprise offering consulting services and solutions in digital transformation. Since 1997, the company has built a solid reputation with its customers through its achievements and is considered a trusted partner

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Our goal is to be perceived by our customers as a trusted partner with our high standards of business practices, through the quality of our staff and our network of international affairs.